Bank of America is experiencing a nationwide service outage affecting tens of thousands of customers.
DownDetector, a website that monitors online problems, showed that the problem occurred approx Some Bank of America customers also reported that their accounts had empty balances.
As of 1:20 p.m. ET, approximately 20,000 US banks reported outages to DownDetector.
Nearly 20,000 users reported outages to Bank of America on Tuesday, affecting online and mobile banking and ATM services.
'There's some kind of glitch on the Bank of America website that shows $0 in all accounts and honestly I think they owe everybody some cash for pain and suffering because that was extremely stressful for a second there,' one user posted on X, formerly Twitter.
According to Downdetector, the outage is widespread across the US, affecting the following major cities: New York, Chicago, Houston, Dallas, Phoenix, Los Angeles, San Francisco and Seattle.
Approximately 50 percent of issue reports cited problems with online banking, 41 percent cited mobile banking and just one percent of users reported issues with ATMs.
'Five accounts show zero balance, over 20K,' a Bank of America customer shared on Downdetector.
Bank of America has not yet stated what caused the outage, when services will be restored or whether this incident put users' money at risk.
The silence has sparked fury among its customers, with one woman sharing on X: 'Could your people release a statement asap about what is wrong with the mobile app.? Showing all my accounts with - - - balance, yet my credit card on the mobile app. has the correct balance!!!'
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